{"id":648,"date":"2019-02-26T12:22:54","date_gmt":"2019-02-26T11:22:54","guid":{"rendered":"http:\/\/www.namebook.es\/preguntes-frequents\/"},"modified":"2019-08-06T15:48:21","modified_gmt":"2019-08-06T13:48:21","slug":"frequent-questions","status":"publish","type":"page","link":"https:\/\/www.namebook.es\/en\/frequent-questions\/","title":{"rendered":"Frequent questions"},"content":{"rendered":"

[vc_row type=”full-width-section” css=”.vc_custom_1551178995648{margin-bottom: 0px !important;padding-top: 90px !important;padding-bottom: 10px !important;}”][vc_column width=”1\/4″ css=”.vc_custom_1437391519704{padding-bottom: 50px !important;}”][\/vc_column][vc_column width=”1\/2″ css=”.vc_custom_1437391524745{padding-bottom: 50px !important;}”][vc_single_image image=”368″ img_size=”full” alignment=”center”][vc_custom_heading text=”Frequent questions” font_container=”tag:h2|text_align:center|color:%230056b3″ google_fonts=”font_family:Roboto%20Slab%3A100%2C300%2Cregular%2C700|font_style:400%20regular%3A400%3Anormal”][vc_column_text font_size=”18″]<\/p>\n

Below we detail the solution to the most frequently asked questions. If you can not find the one that solves your problem, do not hesitate to contact us<\/strong><\/a>.<\/span><\/p>\n

[\/vc_column_text][\/vc_column][vc_column width=”1\/4″][\/vc_column][\/vc_row][vc_row type=”full-width-section” css=”.vc_custom_1551180873591{margin-bottom: 0px !important;padding-top: 10px !important;padding-bottom: 0px !important;}”][vc_column width=”1\/6″ css=”.vc_custom_1551177731494{padding-bottom: 50px !important;}”][\/vc_column][vc_column width=”2\/3″ css=”.vc_custom_1551177741087{padding-bottom: 50px !important;}”][vc_custom_heading text=”General” font_container=”tag:h3|text_align:left|color:%230056b3″ google_fonts=”font_family:Roboto%20Slab%3A100%2C300%2Cregular%2C700|font_style:400%20regular%3A400%3Anormal”][vc_accordion active_tab=”false” collapsible=”yes” style=”rd_acc_16″][vc_accordion_tab title=”What browsers does NameBook work with?” content_text_color=”#000000″ content_bg_color=”#ffffff” active_title_color=”#ffffff” active_bg_color=”#3157b0″ title_color=”#6fa4db” title_bg_color=”#ebf8fc” border_color=”#6fa4db”][vc_column_text font_size=”16″ css=”.vc_custom_1552912008045{padding-top: 15px !important;padding-right: 40px !important;padding-bottom: 15px !important;padding-left: 40px !important;}”]The operation of NameBook has been approved on Microsoft Internet Explorer up to version 8, Mozilla FireFox version 3.5, Google Chrome 4.0 and Apple Safari 4.0.<\/span>[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=”What type of Internet connection does NameBook require?” content_text_color=”#000000″ content_bg_color=”#ffffff” active_title_color=”#ffffff” active_bg_color=”#3157b0″ title_color=”#6fa4db” title_bg_color=”#ebf8fc” border_color=”#6fa4db”][vc_column_text font_size=”16″ css=”.vc_custom_1552912030915{padding-top: 15px !important;padding-right: 40px !important;padding-bottom: 15px !important;padding-left: 40px !important;}”]NameBook simply requires a 1MB ADSL connection. The faster the connection, the faster the access to the service.<\/span>[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=”What software do I need for NameBook to work?” content_text_color=”#000000″ content_bg_color=”#ffffff” active_title_color=”#ffffff” active_bg_color=”#3157b0″ title_color=”#6fa4db” title_bg_color=”#ebf8fc” border_color=”#6fa4db”][vc_column_text font_size=”16″ css=”.vc_custom_1552912049269{padding-top: 15px !important;padding-right: 40px !important;padding-bottom: 15px !important;padding-left: 40px !important;}”]In order for NameBook to work, you only need an Internet browser like the ones indicated in point 1.<\/span>[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=”I want more information about NameBook as rates or functions it performs. What should I do?” content_text_color=”#000000″ content_bg_color=”#ffffff” active_title_color=”#ffffff” active_bg_color=”#3157b0″ title_color=”#6fa4db” title_bg_color=”#ebf8fc” border_color=”#6fa4db”][vc_column_text font_size=”16″ css=”.vc_custom_1552912070308{padding-top: 15px !important;padding-right: 40px !important;padding-bottom: 15px !important;padding-left: 40px !important;}”]Contact the customer service center on +34 934080803 or send a message through the Customer Service section.<\/span>[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=”I would like to have a test user.” content_text_color=”#000000″ content_bg_color=”#ffffff” active_title_color=”#ffffff” active_bg_color=”#3157b0″ title_color=”#6fa4db” title_bg_color=”#ebf8fc” border_color=”#6fa4db”][vc_column_text font_size=”16″ css=”.vc_custom_1552912090498{padding-top: 15px !important;padding-right: 40px !important;padding-bottom: 15px !important;padding-left: 40px !important;}”]You can request it by contacting the Customer Service Center.<\/span>[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=”Can I have several users in my company and one that controls what others have done?” content_text_color=”#000000″ content_bg_color=”#ffffff” active_title_color=”#ffffff” active_bg_color=”#3157b0″ title_color=”#6fa4db” title_bg_color=”#ebf8fc” border_color=”#6fa4db”][vc_column_text font_size=”16″ css=”.vc_custom_1552912112738{padding-top: 15px !important;padding-right: 40px !important;padding-bottom: 15px !important;padding-left: 40px !important;}”]You can request as many users as you want and these can have a user role or administrator role. Administrative users can change the administrative parameters.<\/span>[\/vc_column_text][\/vc_accordion_tab][\/vc_accordion][\/vc_column][vc_column width=”1\/6″][\/vc_column][\/vc_row][vc_row type=”full-width-section” css=”.vc_custom_1551178978297{margin-bottom: 0px !important;padding-top: 10px !important;padding-bottom: 40px !important;}”][vc_column width=”1\/6″ css=”.vc_custom_1551177731494{padding-bottom: 50px !important;}”][\/vc_column][vc_column width=”2\/3″ css=”.vc_custom_1551177741087{padding-bottom: 50px !important;}”][vc_custom_heading text=”Access problems” font_container=”tag:h3|text_align:left|color:%230056b3″ google_fonts=”font_family:Roboto%20Slab%3A100%2C300%2Cregular%2C700|font_style:400%20regular%3A400%3Anormal”][vc_accordion active_tab=”false” collapsible=”yes” style=”rd_acc_16″][vc_accordion_tab title=”I forgot my password. What should I do?” content_text_color=”#000000″ content_bg_color=”#ffffff” active_title_color=”#ffffff” active_bg_color=”#3157b0″ title_color=”#6fa4db” title_bg_color=”#ebf8fc” border_color=”#6fa4db”][vc_column_text font_size=”16″ css=”.vc_custom_1552912144513{padding-top: 15px !important;padding-right: 40px !important;padding-bottom: 15px !important;padding-left: 40px !important;}”]In this case you must request a new password through the option Forgot your password?<\/span>[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=”When entering the user and the password shows me a message? Indicating that they are wrong. What should I do?” content_text_color=”#000000″ content_bg_color=”#ffffff” active_title_color=”#ffffff” active_bg_color=”#3157b0″ title_color=”#6fa4db” title_bg_color=”#ebf8fc” border_color=”#6fa4db”][vc_column_text font_size=”16″ css=”.vc_custom_1552912162490{padding-top: 15px !important;padding-right: 40px !important;padding-bottom: 15px !important;padding-left: 40px !important;}”]Make sure that the username and password entered are correct and do not contain spaces. If you still can not access the service, request a new password through the option Forgot your password? or contact the Customer Service Center.<\/span>[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=”What security systems does NameBook use to prevent “the user, password and data that I enter in NameBook such as? The searches from being captured by third parties?” content_text_color=”#000000″ content_bg_color=”#ffffff” active_title_color=”#ffffff” active_bg_color=”#3157b0″ title_color=”#6fa4db” title_bg_color=”#ebf8fc” border_color=”#6fa4db”][vc_column_text font_size=”16″ css=”.vc_custom_1552912184601{padding-top: 15px !important;padding-right: 40px !important;padding-bottom: 15px !important;padding-left: 40px !important;}”]NameBook is a Web service encrypted using the SSL (Secure Socket Layer) protocol with a 128-bit encryption key and the certificate has been issued by the world-renowned World Trust certifier.<\/span>[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=”How can I access through the electronic ID?” content_text_color=”#000000″ content_bg_color=”#ffffff” active_title_color=”#ffffff” active_bg_color=”#3157b0″ title_color=”#6fa4db” title_bg_color=”#ebf8fc” border_color=”#6fa4db”][vc_column_text font_size=”16″ css=”.vc_custom_1552912202500{padding-top: 15px !important;padding-right: 40px !important;padding-bottom: 15px !important;padding-left: 40px !important;}”]This option is not available yet.<\/span>[\/vc_column_text][\/vc_accordion_tab][\/vc_accordion][\/vc_column][vc_column width=”1\/6″][\/vc_column][\/vc_row]<\/p>\n","protected":false},"excerpt":{"rendered":"

[vc_row type=”full-width-section” css=”.vc_custom_1551178995648{margin-bottom: 0px !important;padding-top: 90px !important;padding-bottom: 10px !important;}”][vc_column width=”1\/4″ css=”.vc_custom_1437391519704{padding-bottom: 50px !important;}”][\/vc_column][vc_column width=”1\/2″ css=”.vc_custom_1437391524745{padding-bottom: 50px !important;}”][vc_single_image image=”368″ img_size=”full” alignment=”center”][vc_custom_heading text=”Frequent questions” font_container=”tag:h2|text_align:center|color:%230056b3″ google_fonts=”font_family:Roboto%20Slab%3A100%2C300%2Cregular%2C700|font_style:400%20regular%3A400%3Anormal”][vc_column_text font_size=”18″] Below we detail the solution to the most frequently asked questions. If you can not find the one that solves your problem, do not hesitate to contact us. [\/vc_column_text][\/vc_column][vc_column width=”1\/4″][\/vc_column][\/vc_row][vc_row
Read more<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":[],"_links":{"self":[{"href":"https:\/\/www.namebook.es\/en\/wp-json\/wp\/v2\/pages\/648"}],"collection":[{"href":"https:\/\/www.namebook.es\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.namebook.es\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.namebook.es\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.namebook.es\/en\/wp-json\/wp\/v2\/comments?post=648"}],"version-history":[{"count":4,"href":"https:\/\/www.namebook.es\/en\/wp-json\/wp\/v2\/pages\/648\/revisions"}],"predecessor-version":[{"id":871,"href":"https:\/\/www.namebook.es\/en\/wp-json\/wp\/v2\/pages\/648\/revisions\/871"}],"wp:attachment":[{"href":"https:\/\/www.namebook.es\/en\/wp-json\/wp\/v2\/media?parent=648"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}